Locker Room FAQ

A:

There could be several reasons why a replay may not show but here are some common reasons:

1. 1. If you are in a 90 Day retail team then you will only get replays for the following calls:
      • Pre-Season calls #1, #2 and #3
      • Fan's call #1
      • Mid-point review call #7
      • Final Fan's/Graduation call
   2. There was a holiday and no call was scheduled, in which case you should have received an email letting you know.
      If you did not receive an email then check your email spam folder to ensure it did not end up there, and if it's still not there please contact customer support.
   3. The replay may not be available yet.
      For most teams, the replays are available on the same day as your call by 4 pm Pacific time.
      However, some calls have processing time before the video becomes available so if your call happens later in the day then the replay may also be delayed.
      In this scenario, the replays will be available by the following day.
   4. The call may have been canceled or otherwise did not occur for unforeseen reasons and an email would have been sent out letting you know.
      If you did not receive an email then check your email spam folder to ensure it did not end up there, and if it's still not there please contact customer support.

A:

For most teams, the replays are available on the same day as your call by 4 pm Pacific time.
However, some calls have processing time before the video becomes available so if your call happens later in the day then the replay may also be delayed.
In this scenario, the replays will be available by the following day.

A:

Here are some common solutions for being unable to log in:

1. 1. Make sure that you have first registered for an account in the Locker Room (see intro video above).
      If you are not registered you will not be able to log in because an account has not been created for you yet.
      Once registered please allow up to one business day for your account to be confirmed by our staff and access granted.
   2. Make sure you're using the correct email address.
      Some firms have different variations in the email address they can use and you have to use the exact email you entered during registration in order to log in.
      Also, if you registered with a personal email rather than your business email then you will need to log in with that instead.
   3. If you're using a username instead of email then make sure you're entering it exactly as you entered during registration.
      username must match exactly, and there cannot be capital letters in a username.
   4. Make sure you're entering the correct password.
      The password you enter must match exactly to what you registered with or it will not let you in.
      If you need to reset your password you can do so using the password reset form here

A:

This can sometimes be caused by the interactions between our anti-bot security and your firm's security software.
The message will not block you from proceeding however.

In the event this happens, just go ahead and enter your log information as you normally would and it will let you in.

A:

This can sometimes happen if there are too many failed attempts to log in on an account and it triggers our security systems.

The lockout will only be temporary so you can try again later, but be sure you're using the correct login information or it could block you again if you fail to login too many times again.

If needed you can use the password reset function here